ClearCache and Instance failed - finding root cause

Support
1

Hello,
I did update HomePage for Group=’MyAdminGroupTJI’ and while using ClearCache, our Demo instance (https://solitea.demo.simplicite.io/ui) stopped responding.

INFO | system | com.simplicite.util.tools.SystemTool | resetCache | Event: Rebuild themes...
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme AppTheme
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme ThemeAdmin
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme ThemeDark

INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme ThemeDefault
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme ThemeLight
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme ThemeV5
INFO | system | com.simplicite.objects.System.Theme | partialClearCache | Event: Partial clear cache for theme TrnTheme
ICORECM002 | system | com.simplicite.util.engine.CronManager | stop | Cron manager was stopped at Wed Jan 26 15:00:15 CET 2022

@david has already forced restart of our instance, however after using ClearCache Instance failed again.
Can you please restart it and help me to find a root cause of this failure?

2

The usual causes for an instance to shutdown unexpectidely (or a not responding instance) is either:

  • an “out of memory” or a “stack overflow” or an infinite loop somewhere in the custom code
  • a misconfiguration like a unrelevant circular reference which may result in an infinite loop in the platform’s code

It seems that your instance has been corrupted (see last answer by @Francois in this post: Undo changes - Link - #9 by david) this may also result in unexpected/unpredicatble behaviors.

In this post I proposed to restore a backup or to reset the instance, I think it is the only reasonable approach if the platform system configuration is actually corrupted. Just tell me which option you prefer = restore one of the last 7 days backup or completely reset the instance

3

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